To help, we’ve put together information on everything from our updated cancellation policy to cleaning and shopping.
To give you extra security in your holiday plans, many of our properties now include cancellation protection in the form of a credit note.
Should you have to cancel your booking because of COVID-19 related border closures or lockdowns*, you will receive a credit note for 100% of the monies you have paid. This is valid at the same property for 27 months from your original arrival date.
Guests travelling from the UK, mainland EU and Switzerland can cancel up to the day before arrival to claim the credit note. For all other countries cancellation must be received 12 weeks prior to arrival.
Look for the COVID PROTECTION logo to see which properties include the credit note.
Questions about cancellations should be addressed to OVO Network, on firstname.lastname@example.org
* Read full terms and conditions
We would strongly recommend you take out appropriate travel insurance that covers health issues related to COVID-19. A number of insurance companies now offer this option including -
This list is not exhaustive, there are other providers that may be more appropriate to your needs.
To help spread the cost of your next chalet rental we’ve also changed our payment terms. Now you pay just 25% deposit to secure your booking (previously 35%).
The final 75% isn’t due until eight weeks before your arrival date. (For bookings made within eight weeks of arrival the full 100% will be payable.)
We hope this answers some of your questions. If you haven’t found the information you’re looking for please contact us.
To give you greater peace of mind we have introduced comprehensive sanitation and cleaning protocols for every chalet, that follows the detailed guidelines that have been specified by the French government to ensure all of our properties are cleaned and disinfected to the highest standards. See below (in French):
While our cleaning teams are adapting their procedures to follow the latest advice, we would ask you to understand that it is impossible for us, or any other company, to guarantee a property is 100% germ free. However, private rental homes have very few people coming and going, meaning a far safer environment than other locations.
For the wellbeing of our guests and our team, we have made the following changes to our cleaning routines:
The check-in time has been changed to 18:00, while check-out is now 09:00 on the day of departure. This provides our cleaning team with more time to implement the additional cleaning procedures required.
The first action of our cleaning team is to open all doors and windows, to ensure maximum ventilation of the property. All of our cleaners now wear disposable face masks and gloves throughout the cleaning process.
The cleaning team at every chalet has been instructed to use a non-toxic, antiviral cleaning agent on all hard surfaces as the first stage of cleaning.
Disinfecting deep cleaning
This is followed with a deep clean using a bleach product, which is a strong and effective disinfectant that kills bacteria, fungus and viruses. The cleaning team focuses particularly on high usage areas such as hard surfaces, door handles, kitchens and bathrooms.
In addition, bedding and other linens are all washed at a very high temperature.
If you would like extra peace of mind it is possible to bring your own cleaning products.
We have partnered with selected local suppliers of food and groceries, who will all deliver directly to your OVO Network chalet. Enjoy fresh bread and patisseries, apero platters, fresh fish and meat, wines, artisan beers and more, all delivered to your doorstep. You can provide some much needed support for our local community by using these services, and continue social distancing if you choose.
All of our properties offer an incredible range of equipment and facilities to help you have a memorable holiday without ever having to leave the property.
Hot tubs, home cinemas, gym equipment, swimming pools, table tennis, family games, DVDs, outside dining areas and petanque courts are just some of the facilities on offer at selected chalets.
If you are travelling with children, all of our properties offer a cot, high chair and baby bath, while our Cool for Kids offer this and lots more. Trampolines, PlayStations, picnic sets, badminton, children’s books, bath toys, booster seats, night lights… everything you need for an easy family holiday.
There is also a huge range of sports and activities that you can enjoy, while continuing to practice social distancing if you choose - walking/hiking, tennis, mountain biking, road cycling, sailing, paddle boarding and many more.
Should you need to work during your holiday, all of our properties are equipped with WiFi and many have areas that make a perfect office space. You can work remotely, in an incredible location with the best views of any office!
Last updated: 10 May 2021