{"id":48852,"date":"2021-07-06T17:01:20","date_gmt":"2021-07-06T15:01:20","guid":{"rendered":"https:\/\/www.ovonetwork.com\/blog\/?p=48852"},"modified":"2022-11-10T16:26:21","modified_gmt":"2022-11-10T15:26:21","slug":"training-courses-property-management","status":"publish","type":"post","link":"https:\/\/www.ovonetwork.com\/blog\/training-courses-property-management\/","title":{"rendered":"Property Management courses part 2 -Hospitality cleaning and set up"},"content":{"rendered":"\n

Completing a changeover day efficiently, under Covid protocols, can be hard work. That\u2019s why we have created bespoke property management courses<\/a> to help! In this blog, you can learn more about our hospitality cleaning course. This course covers how to prepare and present rental properties for guests with high expectations.<\/strong><\/p>\n\n\n\n

Course 2 is delivered in<\/strong>\u2013situ by our experienced trainers. Candidates will have access to tools, techniques and protocols to ensure every holiday gets off to a sparkling clean start!\u00a0<\/strong><\/p>\n\n\n\n

Read on to find out more about our hospitality cleaning course\u2026<\/strong><\/p>\n\n\n\n

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Why are property management courses necessary?<\/h2>\n\n\n\n

We want our future property managers to benefit from the skills of our existing managers. Consistency is key, so we aim to share the experience, tools and resources fine tuned by our management community.<\/p>\n\n\n\n

Training Course 2 is also an opportunity for owners and their chalet team to agree on who is responsible for what tasks.<\/p>\n\n\n\n

New property managers and cleaners often ask for guidance and support. Course 2 is an opportunity to discuss and agree when and how tasks should be completed. <\/p>\n\n\n\n

Similarly to local property management training courses<\/a>, we teach candidates about protocols and systems that are in line with our own standards and ways of working.<\/p>\n\n\n\n

\"Our
Managers ensure properties are \u201cGuest ready\u201d prior to photo shoots, as in this twin bedroom at Chalet de Paul et Marie<\/a> in Manigod. Photo shoot assistants check the details before each shot is taken. Chalet teams can then use the images on the website as a set up guide.<\/figcaption><\/figure>\n\n\n\n

Why is guest feedback important?<\/h2>\n\n\n\n

Guest feedback keeps us all on track, and makes the team\u2019s effort worthwhile. Owners provide the properties, OVO Network provide the guests, and local teams prepare for and support the guests before and during <\/strong>their stay. Guests have the opportunity to provide feedback to everyone, using our feedback questionnaire.<\/p>\n\n\n\n

Property managers and their local teams work together to\u2026<\/p>\n\n\n\n

  1. Check the property is correctly presented after each stay<\/strong>
    The OVO Network team invests time, effort and care into presenting properties as honestly as possible online. Property Managers can use the websites as a guide when prepping for guests to ensure expectations are met. Happily, feedback often states that the property was exactly as guests expected from the website, or better!\u00a0
    In the event of damages or breakdowns, the property manager has a protocol to follow, to ensure the chalet is back to standard for the next guests wherever possible. This means owners can rest assured that their property is being cared for. Our     property management courses<\/a> advise candidates on what to do in these events.<\/li>
  2. Clean to a high standard<\/strong>
    When coordinated efficiently, changeovers are not difficult or complicated, but they are hard work! Teams feel more motivated when they can see their hard work has paid off, and that guests are happy!<\/li>
  3. Set up and present the property appropriately<\/strong>
    More often than not, guests comment on the fantastic cleanliness of the property. Similarly, owners like to know their assets are being looked after, and happy guests will come back!<\/li><\/ol>\n\n\n\n

    How can you prepare a rental property efficiently?<\/h2>\n\n\n\n